Emotion Recognition and Affective Computing

This chapter explores the challenging topic of emotion recognition by affective computing. The importance of considering and understanding people’s emotions in interaction design is discussed, focusing on the role of human emotions in the entire life cycle of human–system interaction as a means to innovate products and services. The measurement of emotions is also analyzed, including the classification of human emotions and recognition methods, as well as current techniques for measuring emotional responses. An emotional-based approach and related technologies are considered in managing the entire life cycle of human–system interaction as an innovation driver. This chapter also presents how to use affective computing in cross-transversal applications, concentrating on potential applications and different case studies. This chapter concludes with a look towards a world of emotional intelligence, where affective computing plays a crucial role in collecting and analyzing emotional data to support innovative product and service experiences.