The aim of this work is to analyze how technological innovations in performance measurement systems allow to overcome some of the challenges that public health organizations face in terms of performance measurement and evaluation. The changes that were adopted to affect performance measurement, but also their effec-tiveness, were analyzed together with an assessment of the responses developed to achieve these changes. The paper contains an in-depth case study of a local health company using an innovative information system. The case study highlights how the technological innovations, implemented during the period of the pandemic from Covid-19, have been implemented at the Local Health Authority of Caserta, in order to make the process of measuring and evaluating some performances of the admin-istrative and health area.
Il ruolo strategico dei Sistemi di Misurazione delle Performance nelle aziende sanitarie. Un caso di studio
Ippolito A;Sorrentino M
2023-01-01
Abstract
The aim of this work is to analyze how technological innovations in performance measurement systems allow to overcome some of the challenges that public health organizations face in terms of performance measurement and evaluation. The changes that were adopted to affect performance measurement, but also their effec-tiveness, were analyzed together with an assessment of the responses developed to achieve these changes. The paper contains an in-depth case study of a local health company using an innovative information system. The case study highlights how the technological innovations, implemented during the period of the pandemic from Covid-19, have been implemented at the Local Health Authority of Caserta, in order to make the process of measuring and evaluating some performances of the admin-istrative and health area.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
